Legal
Terms of Service
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Griot Labs (“Griot,” “we,” “us,” or “our”) concerning your access to and use of the Griot platform at app.askgriot.com. By accessing or using the Service, you agree to be bound by these Terms.
2. Eligibility
To use the Service, you must be at least 16 years of age, have authority to enter into these Terms, not be prohibited from using the Service under applicable law, and represent a business or organization with legitimate use for knowledge management.
3. Account Registration and Security
You must provide accurate, current, and complete information and connect a valid Slack workspace with appropriate permissions. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. Workspace administrators may configure capture settings, manage access, and control which Slack channels Griot can access.
4. Subscription Plans and Billing
Subscriptions are billed monthly in advance on the terms agreed at signup. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days’ notice. Fees are exclusive of taxes.
5. Acceptable Use
You may use Griot to capture and organize institutional knowledge, search and retrieve information, generate AI-powered summaries, and collaborate on knowledge management. You may not violate applicable laws, infringe intellectual property rights, reverse engineer the Service, use it for competitive analysis, scrape data using automated means, or capture sensitive personal information without proper safeguards.
6. Slack Integration
By connecting Griot to Slack, you grant Griot permission to access designated channels and authorize us to read and process messages as configured. You confirm you have authority to provide this access and agree to Slack’s own Terms of Service. You may revoke Slack permissions at any time through Slack’s settings. You are responsible for obtaining necessary consents from workspace members.
7. Intellectual Property
Griot owns all rights in the Service, software, trademarks, AI models, and service improvements. You retain all ownership rights to content you capture and your organization’s institutional knowledge. You grant Griot a limited license to process and store your content solely to provide the Service. This license terminates when you delete content or close your account.
8. AI and Machine Learning
Griot uses AI models to generate summaries, semantic tags, embeddings, and insights. AI-generated content may contain errors — you are responsible for verifying AI-generated information. We do not use your content to train AI models for use by other customers unless you explicitly opt in.
9. Service Availability and Support
We strive to maintain high availability but do not guarantee uninterrupted or error-free operation. Support is available via email at hello@askgriot.com. We aim to respond promptly during business hours (Central Time).
10. Data Privacy and Security
Our collection and use of personal information is governed by our Privacy Policy. We implement reasonable security measures but cannot guarantee absolute security. In the event of a data breach, we will investigate promptly and notify affected users as required by law.
11. Termination
You may terminate your account at any time by canceling your subscription or contacting us. Termination is effective at the end of your current billing period with no refunds for partial months. We may suspend or terminate accounts for breach of these Terms, fraudulent activity, or payment failure uncorrected within 10 days. Upon termination, your data will be deleted within 90 days.
12. Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRIOT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
14. Indemnification
You agree to indemnify and hold harmless Griot, its officers, directors, employees, and agents from claims arising from your use of the Service, your violation of these Terms, or content you capture or upload.
15. Dispute Resolution
Before filing a claim, contact us at hello@askgriot.com to attempt informal resolution. Unresolved disputes will be resolved through binding arbitration under AAA rules, except for small claims, intellectual property disputes, or claims for injunctive relief. You waive the right to participate in class actions.
16. Governing Law
These Terms are governed by the laws of the State of Nebraska. You consent to the exclusive jurisdiction of courts in Douglas County, Nebraska for disputes not subject to arbitration.
17. Design Partner Terms
Design Partners commit to a minimum subscription term as agreed at signup, provide product feedback during that period, and may participate in case study development subject to their approval. Design Partner rates are promotional and subject to change upon renewal.
18. General Provisions
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Griot. We may modify these Terms with 30 days’ notice for material changes. Continued use constitutes acceptance. Notices to Griot should be sent to hello@askgriot.com (Subject: “Legal Notice”).
19. Contact Information
Griot Labs
Email: hello@askgriot.com
Website: app.askgriot.com
BY USING GRIOT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.